91视频

Who can make a complaint to 91视频?

91视频 students and community members can make a complaint.

Why is your complaint important to 91视频?

• Complaints help 91视频 to:
  • continue to provide quality training to students
  • reduce the chance that another student will experience a similar issue.

How do I make a complaint to 91视频?

• You can make a complaint in writing by:
  • filling in the online complaint form
  • emailing it to 91视频OfficeoftheChiefExecutive@cit.edu.au
• You can make a verbal complaint by talking to a 91视频 staff member (for example, a teacher or student services staff member)
• If you'd prefer, you can have someone make a complaint to 91视频 for you.

Can I use this process for Academic Appeals or workplace issues?

• No - if your complaint is about an Academic Appeal (such as a complaint about an assessment or grade) please refer to the Academic Appeals Policy.
• If you are a 91视频 staff member making a complaint about a workplace issue please refer to Resolving Staff Workplace Issues Policy.

How do I get help making a complaint?

• If you need help with understanding, filling in or lodging the complaints form or understanding the complaints policy and procedure, please contact 91视频 Student Support online or by phone on (02) 6207 3290.

How long will the complaints process take?

• 91视频 will acknowledge and start assessing your complaint within 10 days.
• You will be advised of a target timeline for the process and kept informed of progress.

Where do I find more information out about making a complaint?

• Please refer to the 91视频 Student and Community Members Complaints Policy and 91视频 Student and Community Members Complaints Procedure (PDF 456Kb).
• If you need more information about complaints, please email ARCG@cit.edu.au or phone (02) 6207 0751.