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ICT Outage notice
An ICT outage has impacted several key systems at 91视频. We understand the disruption this is causing to your studies, and our teams are working to resolve the issue as quickly as possible.
Thank you for your understanding and continued patience as we address this situation. We will provide regular updates via this page as new information becomes available and notify you when the incident has been fully resolved.
See Frequently Asked Questions (FAQs) for further information.
For further guidance and support, please contact:
Update as of 28 February 2025, 1:30pm
Our teams are continuing to actively work on restoring eLearn course content in preparation for student access being re-established in early March.
Classes are proceeding with interim adjustments continuing to be made to minimise disruptions. We understand the challenges this situation presents to our students, and we are grateful for the continued understanding and patience while we manage this complex situation. We are continuing to offer support through our educators, Student Services and Student Support teams.
In the coming days, students will start to receive direct communication from educators with details on next steps ahead of student eLearn access being re-established, including information for students who have attempted, submitted or completed assessments from 6 January to 19 February 2025, when the whole of ACT Government ICT outage occurred. If needed, special considerations or extended due dates will be arranged to support students in completing their assessments.
If you are concerned about any upcoming assessments, please speak to your educator for specific updates. They will inform you of any changes to assessment submission dates or methods. You can also contact 91视频 Student Services for further guidance.
We will notify all students once eLearn access is fully restored. Updates will be sent via SMS, email, and posted on this page. Please ensure your contact details are up to date in 91视频 Self-Service to receive timely and important notifications.
Update as of 26 February 2025, 1:00pm
91视频 is continuing to manage the whole of ACT Government ICT outage that has impacted several key systems, including eLearn. While the majority of 91视频 systems have now been fully restored, including printing services, student communication channels and 91视频 Self-Service, our teams remain focused on the restoration of eLearn.
Classes are ongoing and educators are continuing to actively implement interim adjustments to class schedules, study time, and assessments to minimise disruptions to coursework. Access to eLearn has been re-established for educators who are checking content and functionality prior to student access being restored.
We understand the challenges the ongoing outage presents to our students, and we are committed to supporting you through this time. Our support teams, including educators and Student Services teams, are available to assist you across all 91视频 campuses. Please do not hesitate to reach out for guidance or support as we continue to navigate the outage.
Further updates on the progress of system restoration will continue to be shared on this page. We sincerely appreciate your patience and understanding as we continue to work to resolve this issue.
For further guidance and support, please contact:
Update as of 24 February 2025, 9:00am
91视频 Self-Service has now been fully restored. You can access 91视频 Self-Service to view grades, class timetables, financial records, and more. Work is ongoing to restore eLearn and other systems impacted by the ICT outage.
Your educators are continuing to actively implement interim solutions and adjustments to classes, study time and assessments. They will continue to communicate with you regarding any changes.
Update as of 21 February 2025, 6:00pm
Printing services and student communication channels, including phone services, have been fully restored. We are still working on restoring other systems, including eLearn and 91视频 Self-Service.
Your educators are actively implementing interim solutions and adjustments to classes, study time and assessments. They will continue to communicate with you regarding any changes. If you've received specific advice about Saturday and Monday classes from your department or educators, please follow this advice.
Frequently Asked Questions (FAQs) about the Whole of Government ICT outage impacting 91视频
Last updated 28 February 2025, 1:30pm
What systems are currently affected by the ICT outage?
The ICT outage impacted several key systems. The majority of these systems have now been restored, including printing services, student communication channels and 91视频 Self-Service. Efforts are ongoing to restore eLearn.
What should I do if I can’t access eLearn?
Educators were granted access to eLearn on 25 February 2025 and are continuing to check and update course content prior to student access being restored.
As of 28 February 2025, most students will not be able to access their classes in eLearn as the majority of courses are still undergoing content restoration in preparation for students regaining full eLearn access in early March.
All students will be notified when the date for student access has been confirmed. Notifications will be sent via SMS, email, and updates will be posted on this page.
Please check and update your contact information in the Personal Details section of 91视频 Self-Service to ensure you can receive direct updates via SMS and email.
If you have concerns about your course content or assessments, please contact 91视频 Student Services for guidance.
When will student eLearn access be re-established?
Our teams are continuing to actively work on restoring eLearn course content in preparation for student access being re-established in early March.
Educators were granted access to eLearn on 25 February 2025 and are continuing to check and update course content prior to student access being restored.
We will notify all students via this page, SMS and email as soon as student eLearn access is re-established.
I’ve logged into eLearn, and it looks different. What should I expect?
As of 28 February 2025, most students will not be able to access eLearn, as most courses are still undergoing content restoration.
If you attempt to log in during this period, you will likely see a message indicating that eLearn is undergoing maintenance. This is part of our ongoing work to restore the system by educators, who are continuing to review and update content in preparation for student regaining full eLearn access in early March.
We will notify all students once full access is restored. Notifications will be sent via SMS, email, and updates will be posted on this page. Please ensure your contact details are updated in 91视频 Self-Service so you don’t miss any important updates
Are assessments being delayed due to the outage?
Educators are actively adjusting assessment timeframes and deadlines to accommodate the ongoing situation caused by the whole of ACT Government ICT outage.
If you are concerned about any upcoming assessments, please reach out to your educator for specific updates. They will inform you of any changes to assessment submission dates or methods. You can also contact 91视频 Student Services for further guidance.
Can I still submit my assessments in eLearn?
No, as of Friday 28 February 2025, assessments cannot currently be submitted in eLearn. If you have an upcoming assessment, your educator will provide you with guidance on alternative methods for assessment submission.
Be sure to check your email and SMS for updates from your educator regarding new submission procedures or deadlines.
I’m concerned about upcoming assessments, what should I do?
If you have any concerns about upcoming assessments, please speak directly with your educator. They are actively adjusting course schedules, assessment submission methods and due dates to accommodate the ongoing situation. If needed, special considerations or extended due dates will be arranged to support you with completing your assessments during this period.
I submitted an assessment on or before the ICT outage occurred on 19 February 2025. What happens now?
If you submitted an assessment on or after 6 January 2025 up until the ACT Government outage occurred on 19 February 2025, rest assured that your educator will reach out to you directly to discuss next steps. If needed, special considerations or extended due dates will be arranged to support you with completing your assessments during this period.
Will the ICT outage affect my grades or assessments?
We understand the importance of your assessments and grades. Educators are actively working on interim adjustments to assessment submission methods and due dates to accommodate the ongoing situation. If any assessment submissions are impacted by the ICT outage, your educator will notify you directly to discuss next steps.鈥疘f needed, special considerations or extended due dates will be arranged to support you with completing your assessments during this period.
What support is available for students affected by the outage?
Yes, 91视频 is committed to supporting students throughout the outage. 91视频 Student and Support Services teams are available to assist with any concerns or questions. Please reach out to them if you need guidance or further assistance.
For further guidance and support, please contact:
Are printing services and student communication channels working now?
Yes, printing services and student communication channels (including phone services) have been fully restored.
Can I access 91视频 Self-Service to view my grades, timetables, and financial records?
Yes, 91视频 Self-Service has been fully restored, and you can now use 91视频 Self-Service to access your grades, timetables, financial records, and other services.
Please also check and update your contact information in the Personal Details section of 91视频 Self-Service to ensure you can receive direct updates via email and SMS.
Will my scheduled classes still go ahead this week?
In most cases scheduled classes are going ahead as planned. Educators will communicate with you directly if there are any changes to your scheduled classes.
Please check and update your contact information in the Personal Details section of 91视频 Self-Service to ensure you can receive direct updates via email and SMS.
How are educators handling the disruptions to classes?
Educators are actively implementing interim solutions and adjustments to ensure minimal disruption. They will communicate any changes to class scheduling and assessment to you directly.
Please check and update your contact information in the Personal Details section of 91视频 Self-Service to ensure you can receive direct updates via email and SMS.
I’m concerned about my assessments and study time. How will this be affected?
Your educators are actively making adjustments to classes, assessments and study time to accommodate the ongoing situation. They will continue to communicate with you directly regarding any changes.
Please speak to your educators if you have any specific questions about your assessment and/or study time or contact 91视频 Student Services.
What happens if I have assessments due?
If you have assessments due, your educators are actively making adjustments and will provide guidance on any changes to deadlines or submission methods. Please ensure your contact details are correct and up to date in 91视频 Self-Service to ensure you can be notified directly of any adjustments.
Will I receive updates on the situation?
Yes, we will continue to provide regular updates via SMS notifications and this page as progress is made. Be sure to check this page regularly for the latest updates and information.
Please also check and update your contact information in the Personal Details section of 91视频 Self-Service to ensure you can receive direct updates via SMS and email.
How long will this outage last?
While the majority of 91视频 systems have been restored, the full resolution of the outage is still ongoing, including eLearn. We will keep you informed with progress updates via this page and SMS/email updates.
Please also check and update your contact information in the Personal Details section of 91视频 Self-Service to ensure you can receive direct updates via SMS and email.
What caused the outage?
A hardware failure caused the outage.
91视频's ICT systems, supported by Digital, Data and Technology Solutions (DDTS), follow best practice guidance and are designed for business continuity. The 91视频 team is working around the clock in collaboration with our ACT Government colleagues to restore all 91视频 systems affected by this Whole of Government outage.